CROWN & ONYX

Legal information

Privacy Policy

This Privacy Policy explains how CROWN & ONYX handles personal information connected with your use of https://crownandonyx.com and contact you make with the venue through this website. It is intended for visitors exploring the restaurant, kitchen and menu, private groups, card lounge, and poker-evening information.

Effective date: 3 September 2026

At a glance

What this policy covers

This policy describes how CROWN & ONYX may collect, use, store, disclose, and otherwise handle personal information connected with crownandonyx.com and direct enquiries that begin through the website. It applies to information you choose to provide, as well as limited information that may arise from use of the site. Please also read any notice shown when information is requested, as that notice may explain a particular interaction in more detail.

Information

Information CROWN & ONYX may collect

Information you choose to provide

When you submit a general, restaurant, private-group, or poker-evening enquiry, you may choose to provide details such as your name, email address, phone number, preferred contact method, and the content of your message. The information requested or received will depend on what you include and the type of enquiry you make. Please provide information that is relevant to your request so CROWN & ONYX can understand it and respond through your chosen channel. You can contact us at [email protected] or +61280156347.

Information connected with an enquiry

The details needed depend on the visit you are asking about. You may choose to share practical information that helps us respond to an enquiry about a restaurant visit, group gathering, card lounge visit, poker tables, or an offline poker evening. This can include attendance context, preferred timing, or other communication details you decide are useful. CROWN & ONYX is an Australian restaurant and offline card lounge, and poker-related information is handled only in the context of a real-world social table experience and your enquiry.

Website and device information

Your use of https://crownandonyx.com may generate limited technical and usage information. This may include browser type, device information, IP address, pages viewed, referring pages, and interaction timing. CROWN & ONYX may use this kind of information to operate and protect the website, understand general use of its content, identify issues, and improve the visitor experience. The exact information available can vary according to your browser, device, settings, and the way you use the site.

Information from communications

Information contained in an email, phone call, or other direct communication may be handled so CROWN & ONYX can reply, maintain an appropriate record of the conversation, and follow up where you ask us to do so. This includes communications sent through the published email address or phone number. Please do not send unnecessary sensitive information through general contact channels. If you have a privacy question, you can identify it clearly when writing to [email protected] or calling +61280156347.

Purpose

How information may be used

The way information is handled should relate to the interaction that created it. CROWN & ONYX may use personal information for the practical purposes set out below.

Requests

Responding to requests

CROWN & ONYX may use information to read, manage, and reply to restaurant, kitchen, menu, private-group, card lounge, poker-evening, and general website enquiries. Use will relate to the details in your message and the contact channel you choose. Sending an enquiry does not itself create an automatic booking, confirmation, or other arrangement; it gives us information needed to consider and respond to your request.

Website operation

Operating and improving the website

Technical and usage information may be used to operate crownandonyx.com, understand which information visitors find useful, troubleshoot site issues, and improve accessibility, performance, and the overall website experience. These uses are intended to help the site remain functional and understandable for people exploring CROWN & ONYX online.

Integrity

Maintaining safety and integrity

Information may be used where reasonably necessary to protect the website, visitors, staff, and systems; investigate suspected misuse; and meet applicable legal or regulatory obligations. This may be needed to preserve the integrity of website interactions and communications. We use measured, context-appropriate steps rather than treating every visitor interaction as a security concern.

Communications

Communications where appropriate

CROWN & ONYX may use contact details to communicate about your request and, where you have asked for or otherwise permitted it, to send relevant updates. Request-related communication is different from optional updates. You can ask us to stop non-essential communications at any time using the contact details in this policy. Where appropriate, we may still send replies or other necessary administrative communications connected with an enquiry you have made.

Disclosure

When information may be shared

Carefully selected service providers may handle information on behalf of CROWN & ONYX where this is needed to operate the website, maintain communications, or support related administrative functions. Where a provider handles information for us, it should do so for the relevant service purpose or as otherwise required. The type of provider involved can depend on the website function or communication concerned, and we do not treat access by a provider as a reason to use information for unrelated purposes.

Information may be shared internally or with professional advisers and operational support where reasonably necessary for the purposes described in this policy. Any such sharing is intended to be limited to a legitimate operational need, such as considering an enquiry, maintaining appropriate records, or obtaining support connected with the website or its communications. This does not mean that personal information is made available broadly or used outside the context in which it was collected.

Information may be disclosed where required or permitted by law, to respond to a lawful request, to protect rights or safety, to investigate misuse, or as part of a change involving operation of the website or business. These circumstances are considered in context and do not give CROWN & ONYX an unrestricted right to disclose personal information. We may not always be able to provide notice before a disclosure where doing so is not appropriate or is not required.

Care

Security, storage, and retention

Reasonable safeguards

CROWN & ONYX takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. The safeguards appropriate to an interaction can vary according to the information and the way it is handled. However, no internet transmission or method of storage can be guaranteed completely secure. You should take care when deciding what information to include in a website enquiry or general communication.

Keeping information only as needed

Retention depends on context. Personal information may be kept for as long as reasonably needed for the purpose for which it was collected, to respond to a request, meet legal obligations, resolve concerns, or maintain appropriate records. The relevant period can vary depending on the nature of the enquiry, communication, or website activity. We do not apply a single retention period to every kind of information, and information is not necessarily removed immediately after an interaction ends.

Deletion and de-identification where appropriate

When information is no longer reasonably required, CROWN & ONYX may take reasonable steps to delete it or de-identify it where appropriate. This is subject to lawful record-keeping requirements and other legitimate reasons information may need to be retained. The approach taken will depend on the circumstances and the type of information involved.

Browser information

Cookies and similar technologies

How cookies may be used

Cookies are small pieces of information that may be stored or accessed through your browser. crownandonyx.com may use cookies and similar technologies to support site functionality, remember preferences where available, understand general website use, and help maintain site performance and security. The exact configuration can change as the site develops, so this policy does not list a fixed set of technologies or providers. Cookies may be set or accessed when you visit pages, use website functions, or return to the site through your browser.

Browser controls

Your browser choices

You can usually control or delete cookies through your browser settings. Restricting cookies may affect some website functions or preferences, depending on how you use the site. Browser controls do not necessarily remove information already held by CROWN & ONYX in connection with a separate enquiry or communication.

For further information about cookies on this website, please read our Cookie Policy.

Your choices

Access, correction, and privacy choices

Request access or correction

You may ask for access to personal information CROWN & ONYX holds about you, or ask for correction if you believe it is inaccurate, incomplete, or out of date. Please provide enough detail for your request to be understood and verified appropriately. We may need to confirm your identity before acting on a request, and access may not be available in every circumstance. To begin, contact [email protected] and state that your message concerns privacy.

Choose communications

You can change your mind about non-essential communications. Ask CROWN & ONYX to stop sending them by using the contact details in this policy or by following an available unsubscribe direction in a communication. Request-related replies or necessary administrative communications may still be sent where appropriate.

Concerns and review

If you have a privacy concern, please contact CROWN & ONYX about privacy so the matter can be considered. This policy may be reviewed and updated from time to time. The current version is shown on this page and is identified by its visible date: Effective date: 3 September 2026.

Privacy contact

Privacy contact and policy updates

Contact CROWN & ONYX about privacy

For a privacy question or request, contact CROWN & ONYX by email, phone, or post. Please state that your message concerns privacy and include enough context for us to understand the request. Use only the information needed to explain your concern or identify the website interaction you are asking about. The contact details below are provided specifically for privacy matters connected with this policy and the website.

Post
18 Nightfall Lane, Fitzroy VIC 3065, Australia

Policy updates

CROWN & ONYX may update this policy from time to time. The current version is published on this page with its effective date. If you wish to stay informed about changes, please review this page periodically. Effective date: 3 September 2026.